Submission Guidelines

Refereed Papers

Refereed papers are expected to be fully completed research papers, averaging 20-25 pages in length, typed double spaced. These papers must be original research by the author(s) and have not been previously presented or published. Refereed papers that are accepted for the conference will be published in the conference proceedings, which will appear on a CD. At least one of the authors must register for the conference and present the paper.

Refereed papers that are not accepted will be automatically accepted as an abstract.

Abstracts

Abstracts should be a minimum of four – five pages in length, typed double spaced, and focus on service innovation. The title of the abstract, the name(s) of the author(s) will be listed in the conference proceedings. At least one of the authors must register for the conference and give a presentation.