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Meeting Announcement

The Art & Science of Service Meeting, which will be held at Bentley University on June 17-19, 2009, is a truly transdisciplinary meeting involving academics and practitioners from those disciplines and businesses that focus on the service delivery process and the systems that support it. Some of the academic disciplines that can be included here are operations, marketing, information technology, design, and human resource management, among others.

Service innovation takes many forms, including organizational and entrepreneurial. As a result, for many, service innovation is considered to be more of an art form than a science. However, significant progress has been made recently in developing technical tools and techniques that facilitate the development of innovative services through a more structured approach. Thus it can be considered both an art and a science. The focus of this year's meeting, therefore, is to better define and understand service innovation and its challenges going forward.

Information for Contributors

Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should have a clear service innovation focus and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline.

Submission Guidelines

Click here for the guidelines for submitting papers and abstracts to the conference. Preference will be given to those papers whose topics align with service innovation, the theme of the conference.

Submission Deadlines

The submission deadline for refereed research papers is February 15, 2009. The submission deadline for non-refereed research abstracts and proposals is March 15, 2009.